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Service Review #2 – Century Tel

WiaF MascotIf you haven’t read my first rant about Century Tel, Click Here to Read it.

Disconnection from Century Tel!

Yes! It’s March 20th! It’s been exactly 1 year since we first signed up for Century Tel. I signed up for one year of service, and it couldn’t have been over quick enough. But now it is. Unfortunately, my account won’t just automatically cancel. I have to call them again….. Here is the blow by blow of what happened:

I have two numbers in my phone, and I didn’t know which one to call. I called the first one, which happened to be the wrong number. So after three minutes of pressing buttons, the tech support couldn’t transfer me. But he did confirm that the other number I had in my cell was the correct one.

Try #2: I call the second number. After another three minutes of hitting buttons, I get to another tech support guy who can’t help me…. But this one can transfer me. So I get transfered and wait a bit. I get a lady who asks for all of my information again. I tell her I’m canceling my account, and she has me wait I’ve been on hold for 10 minutes. Finally she gets me disconnected.

And it looks like… I could have canceled my account a couple months ago… But that’s the special thing about Century Tel, everyone you talk to has a different idea of how it works.

Now I just cross my fingers and hope that I don’t have to ever talk to them again…
-Ashton Sanders

1 Comment »

  1. To see All Century Tel Reviews, go here:
    Century Tel

    Comment by Ashton Sanders — April 26, 2007 @ 5:40 pm

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