Comments on: XO Hosting Review

By: TBlasko

TBlasko — Tue, 28 Jun 2011 02:39:51 +0000

Just wanted to say thanks for posting the EXACT SAME ISSUES that I’ve been having with XO. Everyone except the php page generation. DO NOT USE XO COMMUNICATIONS!!! They are a terrible hosting provider.

500 Internal Server Error after adding a single redirect to my .htaccess file. Still don’t know what caused it. But my site is down. Hoping the 5 minute lag thing is true…

5 minutes later. Site still down. Sigh.

Deleted .htaccess file complete after backing it up and voila site is working fine. I removed the changes to .htaccess file that I made immediately preceding the error and it’s still down.

OK now i tried deleting the entire contents of the .htaccess file and putting up a blank one – still down. Going to try and wait 10 min this time.

By: Carley

Carley — Wed, 20 Apr 2011 18:51:03 +0000

I’d give anything to get my client to change from XO hosting! I’ve never had so many problems with WordPress and NO support. If anyone has an .htaccess file that works on XO, please share.

By: Bri

Bri — Wed, 04 Aug 2010 18:41:41 +0000

Thank you for posting your issues with XO! I’ve never had so many problems pushing a site redesign / wordpress transition than with my client who had XO. I was FINALLY able to get all of the 301 redirects and other .htaccess file changes made… but I definitely appreciated the fact that I was not the only one having massive problems and major frustration.

I definitely recommend another hosting provider – heck, I know my client can get more from GoDaddy for less than they’re paying AND get technical support!

By: Ashton Sanders

Ashton Sanders — Fri, 27 Nov 2009 19:41:34 +0000

Hey Brett,

Yea… you’ll definitely want to do a redirect, or at least do a canonical meta tag.

Besides using their htaccess editor, I would be sure to call and complain about it. They transferred me to their “pay to fix” division before they would really help me… At least they didn’t charge me for pretending to fix their stupid server.

By: bkrudy

bkrudy — Fri, 27 Nov 2009 19:36:04 +0000

Hey Ashton — I just ran into the same “500 Internal Error” you did and only after 3 hours to fix it, do I see your blog.

Do you know what code I need to add into my XO htaccess file for my 301 redirect? In otherwords, I want to assure that for SEO, that http://www.bostonbaseball.com and http://bostonbaseball.com are perceived as the same thing.

The code I entered was clearly not correct and crashed my site. Email me anything if you’ve got it. Thanks!

-brett

By: Ashton Sanders

Ashton Sanders — Wed, 11 Nov 2009 08:13:36 +0000

Hi Zumbasan,

I shot you an email, but for those others who may be having more trouble.

Once you’re logged in to the xo admin area, search their help center for “htaccess”.

Tiny Update: I did end up solving this problem by using their online htaccess editor. (After 3 other program recommendations that failed.)

By: zumbasan

zumbasan — Tue, 10 Nov 2009 23:32:44 +0000

Ashton, hello, I’m also experiencing a “Error parsing access file” on an XO site, due to my .htaccess file. I’m trying to set up a simple parse for SSI. Are you able to send me what you’ve discovered in the way of which .htaccess commands are disallowed/allowed? (getting thru to XO is a nightmare)

Please reply to my email address, if you can, thanks AS,