Website Designers and Webmasters

Dedicated to all the tasks Webmasters, Website Developers and Website Designers find themselves facing.

By: Ashton Sanders

CenturyTel – Reliable Bad Customer Service

Jan 18 2008

Filed under: Century Tel,Review

I have already written a number of posts on the few times I have had to contact the CenturyTel Customer Service. I am constantly amazed at how reliable the Century Customer Service is as being HORRIBLE!

I thought I may have just gotten very lucky the first two times I had to call CenturyTel when I got the biggest idiots possible, but No! It was more than luck. Every time I have had to contact Century Tel Customer Service, I get very stupid people who do very stupid things.

Take today for example:

Last month I ordered a Static IP Address so my IP wouldn’t change. Before I ordered the Static IP, my IP changed about 2-3 times a month.

During the 1 month since I ordered the Static IP, my IP changed twice. (Three times if you include the Static IP order “going into effect.”)

So I call them up to get this fixed and get a credit on my month of not having the Static IP that I ordered.

I called the Customer Service, and told the lady my problem. She said, “I don’t get what you’re talking about, and you will need to speak with technical support to get it credited.”

So she transferred me over there. After another 3 minutes on hold, I’m told that they don’t have access to credit the account and I would need to talk to Customer Service… which just happens to be the same people who sent me here in the first place.

To make a long story short, he started asking me about what kind of routers I use even though my external IP address has nothing to do with my internal network.

After 26 minutes (17 of which were on hold and writing this post), I have been credited for not having a static IP, and I have been assured that I will have a static IP from now on.

I’m sure you’ll hear more from the endlessly epic, “Reliable Bad Customer Service!”
-Ashton Sanders

By: Ashton Sanders

First Post – Internet Service Difficulties

Feb 26 2007

Filed under: Century Tel,Review

Internet Service in Montana

Welcome to the first post of the website design in a flash blog.

I’ve had CenturyTel DSL Internet Service for a while, and I liked them. I got Digital Phone and 1.5 MB DSL connection (nice and slow….) for about $100/month… But at least I got free long distance, and a pretty good phone number. I stayed with them for about 10 months. I left town for 5 weeks to visit family of the Christmas Break, so since I wasn’t going to be using my DSL or phone, I decided to turn it off.

Unfortunately, I ran into a small problem: I signed up for a year-long contract, so I couldn’t turn it all the way off. I thought that was reasonable enough; I had said I would stick with them for a year, so I would. I turned the Internet down to the lowest possible setting: Dial-up with 300 minutes of Internet time: $9.95/month. This brought my bill to about $30 for the month that I was gone. Great. That’s not that bad.

This is where everything started going down hill: my cellphone died. So I called back, and the girl I talked to said that my account hadn’t been updated, so we would have to do the whole process again. And this time, she said the cheapest Internet I could reduce down to was $19.95/month…. Weird. I just got off the phone with you guys and you said you could do it for $9.95/month. What happened in the last 5 minutes?

Anyway, I ended up with a promise of a bill that would be about $40 for the month, and they would help me forward my home phone to my cell phone. (Which to make a long story short, never worked. Until I called the 5th time and had them manually do it.)

My vacation time comes to a close, and I go home. I get the CenturyTel bill: $110.00…..

WHAT? Are you serious?

After an hour on the phone with these guys, I finally get my bill back to $40.00. So I decide to get cable Internet and just leave the dial up with 300 minutes in place for the next couple months until my plan runs out.

I get Digital Cable Internet, and I still have never used the dial up that I pay for $9.95/month for. I get the bill this month…. $110.00…. WHAT IS YOUR OBSESSION WITH THIS NUMBER?!?!?

Apparently, I used the dial up internet for over 1000 minutes last month…. Oh, wait… I haven’t installed the dial-up software! I have been using another company’s Cable for two months now…

Ending Thought: Don’t use CenturyTel.

-Ashton Sanders

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You have found the semi-coherent ramblings of Ashton Sanders: a website designer, developer and webmaster. This is primarily Ashton's place to save notes about techniques and things that he learns in his never-ending conquest of the internet. Hopefully it's coherent enough to be useful to you too.

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