Website Designers and Webmasters

Dedicated to all the tasks Webmasters, Website Developers and Website Designers find themselves facing.

By: Ashton Sanders

XO Hosting Review

Sep 23 2009

I’ve been fortunate to work with John Klein and some of the ladies over at KMP Advertising to help them create their new website. They created a beautiful website that I was proud to develop for them.

I built the website with a simple php include template and basic htaccess rewrite for the client pages.

XO Hosting meets Ashton Sanders

We had been planning on switching hosting accounts to my server, but when XO Hosting (there previous hosting provider) promised that it would destroy the email setup, we decided to keep it there. No problem. How bad could it be? If nothing else I will get to write a lengthy XO Hosting Review…

Last night, I started transferring the new website files to the XO Hosting server. I went to test one of the simplest pages on the site, and got an error that said:Â “CGI Scripting not allowed on this server.” Well that stinks. I waited till this morning so I could contact their technical support.

Thankfully, turning CGI Scripting (and PHP) was easy enough to do. Unfortunately, I hadn’t even gotten started on the problems with XO Hosting. Continue Reading…

By: Ashton Sanders

Mac Support Pulls a Stupid

Dec 27 2008

Filed under: Rant,Review

To preface this rant, I thought I would tell you a little bit about myself:

1) I’ve only ever had PC’s. My father had a 286 and a 486 while I was growing up, and I’ve always been very into computers. My brother and I built our own computers for under $300 each while we were in high school. We were never presented with the opportunity to build a Mac.

2) Growing up, my friends and I played a lot of computer games, and I’ve tried to connect a Mac with a PC over a network… If you want to play a computer game at a LAN party, don’t bring a Mac.

3) I’m also very thrifty (stingy even) and never spend more than $1000 for a computer.

Those are three reasons whey I’ve never owned a mac. Please notice that there isn’t a “Mac’s are for idiots” reason. I don’t have any problems learning how to use a Mac, but I’m not going to drop a couple grand on a computer just to re-learn how to do things. (I use iTunes as my only music playing program.)

Now that you understand that I am pretty neutral on the Mac vs PC issue, here’s my rant:

Ordering a Simple Mac Product

I needed to purchase QuickTime 7 Pro to edit some videos for a client, and I needed to get it done in a couple days. No problem, right? On December 21st, I log into the Mac store, and purchase the registration key for $30. Immediately I get an email saying:

Hello Ashton Sanders,

Thank you for shopping the Apple Online Store. Your order is complete and your purchase information is located below.

Be sure to keep a copy of this email for your records. It may contain your software key(s), which you can retrieve at any time by visiting Downloadable software purchases in Your Account.

Visit Order Status to view your order details.

Best regards,
The Apple Store Team

Even though this introduction email refers to possibly containing a software key (like the one I need to activate QuickTime 7 Pro), the order details only says:

Product Name: QT 7 PRO WIN ACCESS KEY-INT
Product Number: D3381Z/A
Price: $29.99
Quantity: 1

Registered to: Ashton Sanders

And then it has instructions for how to use the registration code.

Problem: No Registration Code

Solution 1: Okay, maybe I just need to wait a while. So I waited until lunch time the next day before contacting their live chat support in the Apple Store. I explain my problem a couple times before she said, “We can’t help you with that. Go to the support website for QuickTime.” Which obviously shows that she still didn’t understand the problem I was having…. since my problem is that the Apple Store didn’t give me the Registration Key.

FAILURE.

Solution 2: I called the Apple Store Support and they told me, “It usually takes up to 24 hours for the registration key to get mailed to you.” Okay, fine. I’ll wait till 9:00 at night. I waited till 9:00 that night and still did not receive a registration key. The best part was that the support line closed.

FAILURE.

Solution 3: I called the Apple Store Support the next morning and they told me, “It usually takes up to 48 hours for the registration key to get mailed to you.” And you guessed it… still no registration key.

FAILURE.

Finally after 4 days of waiting and 3 calls, someone told me, “It usually sends you the registration key immediately, but sometimes it just breaks. I’ll credit your account (it takes 5 days) and you can purchase it again.”

Thanks Apple Store for being crappy.
-Ashton Sanders

By: Ashton Sanders

AOL – Service Review

Aug 11 2007

Filed under: Rant,Review

You can really summarize companies in two general categories:

Customer Orientedand

Profit Oriented

(Obviously this is a sliding scale but for the majority, companies will prefer one or the other.)

I have observed companies like Logitech and In-And-Out to be very Customer Oriented. When they (or even I) messed something up, they would go out of their way to fix it for me. And because of this customer orientation, I speak highly of them, and spend more money with them.

AOL is on the other end of the spectrum: Profit Oriented. They go out of their way to stop you from canceling their services etc. Their first programs were basically impossible to uninstall from your computer unless you were a computer genius… and even then it could take weeks to really get it off of your computer.

My first email address was with AOL, and when we realized that we could get better internet connection for cheaper elsewhere, we tried to uninstall it from our computer… for two years. Granted we didn’t know a lot about our computer, but we did know that once something is uninstalled, it shouldn’t keep making shortcuts on your desktop…

“But that was years ago, they are better now…”

If you believe that, I recommend checking out some of these people who tried to cancel their AOL account within the last few years:

Ask Dave Taylor how he canceled his AOL account.
Vincent Ferrari tries to cancel his AOL account.

AOL’s business decisions have lead to shirts that say “Friends don’t let friends use AOL” and hopefully will end up destroying them.

-Customer Service is King
-Ashton Sanders

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You have found the semi-coherent ramblings of Ashton Sanders: a website designer, developer and webmaster. This is primarily Ashton's place to save notes about techniques and things that he learns in his never-ending conquest of the internet. Hopefully it's coherent enough to be useful to you too.

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