Website Designers and Webmasters

Dedicated to all the tasks Webmasters, Website Developers and Website Designers find themselves facing.

By: Ashton Sanders

XO Hosting Review

Sep 23 2009

I’ve been fortunate to work with John Klein and some of the ladies over at KMP Advertising to help them create their new website. They created a beautiful website that I was proud to develop for them.

I built the website with a simple php include template and basic htaccess rewrite for the client pages.

XO Hosting meets Ashton Sanders

We had been planning on switching hosting accounts to my server, but when XO Hosting (there previous hosting provider) promised that it would destroy the email setup, we decided to keep it there. No problem. How bad could it be? If nothing else I will get to write a lengthy XO Hosting Review…

Last night, I started transferring the new website files to the XO Hosting server. I went to test one of the simplest pages on the site, and got an error that said:Â “CGI Scripting not allowed on this server.” Well that stinks. I waited till this morning so I could contact their technical support.

Thankfully, turning CGI Scripting (and PHP) was easy enough to do. Unfortunately, I hadn’t even gotten started on the problems with XO Hosting. Continue Reading…

By: Ashton Sanders

Mac Support Pulls a Stupid

Dec 27 2008

Filed under: Rant,Review

To preface this rant, I thought I would tell you a little bit about myself:

1) I’ve only ever had PC’s. My father had a 286 and a 486 while I was growing up, and I’ve always been very into computers. My brother and I built our own computers for under $300 each while we were in high school. We were never presented with the opportunity to build a Mac.

2) Growing up, my friends and I played a lot of computer games, and I’ve tried to connect a Mac with a PC over a network… If you want to play a computer game at a LAN party, don’t bring a Mac.

3) I’m also very thrifty (stingy even) and never spend more than $1000 for a computer.

Those are three reasons whey I’ve never owned a mac. Please notice that there isn’t a “Mac’s are for idiots” reason. I don’t have any problems learning how to use a Mac, but I’m not going to drop a couple grand on a computer just to re-learn how to do things. (I use iTunes as my only music playing program.)

Now that you understand that I am pretty neutral on the Mac vs PC issue, here’s my rant:

Ordering a Simple Mac Product

I needed to purchase QuickTime 7 Pro to edit some videos for a client, and I needed to get it done in a couple days. No problem, right? On December 21st, I log into the Mac store, and purchase the registration key for $30. Immediately I get an email saying:

Hello Ashton Sanders,

Thank you for shopping the Apple Online Store. Your order is complete and your purchase information is located below.

Be sure to keep a copy of this email for your records. It may contain your software key(s), which you can retrieve at any time by visiting Downloadable software purchases in Your Account.

Visit Order Status to view your order details.

Best regards,
The Apple Store Team

Even though this introduction email refers to possibly containing a software key (like the one I need to activate QuickTime 7 Pro), the order details only says:

Product Name: QT 7 PRO WIN ACCESS KEY-INT
Product Number: D3381Z/A
Price: $29.99
Quantity: 1

Registered to: Ashton Sanders

And then it has instructions for how to use the registration code.

Problem: No Registration Code

Solution 1: Okay, maybe I just need to wait a while. So I waited until lunch time the next day before contacting their live chat support in the Apple Store. I explain my problem a couple times before she said, “We can’t help you with that. Go to the support website for QuickTime.” Which obviously shows that she still didn’t understand the problem I was having…. since my problem is that the Apple Store didn’t give me the Registration Key.

FAILURE.

Solution 2: I called the Apple Store Support and they told me, “It usually takes up to 24 hours for the registration key to get mailed to you.” Okay, fine. I’ll wait till 9:00 at night. I waited till 9:00 that night and still did not receive a registration key. The best part was that the support line closed.

FAILURE.

Solution 3: I called the Apple Store Support the next morning and they told me, “It usually takes up to 48 hours for the registration key to get mailed to you.” And you guessed it… still no registration key.

FAILURE.

Finally after 4 days of waiting and 3 calls, someone told me, “It usually sends you the registration key immediately, but sometimes it just breaks. I’ll credit your account (it takes 5 days) and you can purchase it again.”

Thanks Apple Store for being crappy.
-Ashton Sanders

By: Ashton Sanders

Open Source PHP Gallery – Plogger3 Review

Jun 5 2008

Filed under: Review

I have been doing some research into Open Source PHP Image/Photo Galleries for a couple clients. The first Gallery I have created is using Plogger 3, and I’m pretty happy with the results.

You can see the Gallery I created on Delphi Troop 555 Website.

Plogger Gallery Installation:
Plogger is as simple to install as WordPress is. All you do is upload it to your server, create a Database on your server, and give the coordinates to the program when you go to the install file. I had one problem with installing Plogger, and that was that for some reason the program couldn’t create new folders, so I had to create a couple folders (including “/upload/”).

Plogger Gallery Organization:
Plogger has a lot of things going for it. It is easy to create “Collections” and “Albums.”

Plogger Photo Uploading:
You have two choices when uploading images to the Gallery. You can either upload one image at a from your computer, or you can use FTP to upload the images to the “upload” folder. Unfortunately uploading one image at a time can be quite tiresome if you have 400 images to upload. The “upload” folder works perfectly, and I highly recommend it, but most of my clients don’t understand how FTP works (and don’t want to). It would be nice if you could browse your computer for multiple images at a time.

Plogger Interaction:
There are a good number of settings that help you to customize your gallery to do exactly what you want. Some settings include “Send E-mail Notification for Comments” and ability to choose thumbnail and display sizes.

Plogger Problems:
The biggest problem I’ve had with Plogger is that there is no functionality for multiple users. Someone on their forum says that he is almost done programming the install package for an add-on that will allow multiple users. I will keep you posted on how this goes.

I’m also not extremely happy that the entire Gallery (Collections, Albums, Images, Comments, etc) is displayed on the same page; using the Query string to change pages. From my experience this takes a little while longer for Search Engines to Index.

Enjoy,
-Ashton Sanders

By: Ashton Sanders

CenturyTel – Reliable Bad Customer Service

Jan 18 2008

Filed under: Century Tel,Review

I have already written a number of posts on the few times I have had to contact the CenturyTel Customer Service. I am constantly amazed at how reliable the Century Customer Service is as being HORRIBLE!

I thought I may have just gotten very lucky the first two times I had to call CenturyTel when I got the biggest idiots possible, but No! It was more than luck. Every time I have had to contact Century Tel Customer Service, I get very stupid people who do very stupid things.

Take today for example:

Last month I ordered a Static IP Address so my IP wouldn’t change. Before I ordered the Static IP, my IP changed about 2-3 times a month.

During the 1 month since I ordered the Static IP, my IP changed twice. (Three times if you include the Static IP order “going into effect.”)

So I call them up to get this fixed and get a credit on my month of not having the Static IP that I ordered.

I called the Customer Service, and told the lady my problem. She said, “I don’t get what you’re talking about, and you will need to speak with technical support to get it credited.”

So she transferred me over there. After another 3 minutes on hold, I’m told that they don’t have access to credit the account and I would need to talk to Customer Service… which just happens to be the same people who sent me here in the first place.

To make a long story short, he started asking me about what kind of routers I use even though my external IP address has nothing to do with my internal network.

After 26 minutes (17 of which were on hold and writing this post), I have been credited for not having a static IP, and I have been assured that I will have a static IP from now on.

I’m sure you’ll hear more from the endlessly epic, “Reliable Bad Customer Service!”
-Ashton Sanders

By: Ashton Sanders

Blogger vs WordPress – Remote Site

Nov 17 2007

Filed under: Blogging,PHP,Review

When I first started this blog, I did a little bit of research about blogs, and chose Blogger. Now that I’ve been using Blogger for almost a year, I’ve started another blog, about Mordheim, with WordPress, and here are my thoughts:

Blogger

Overview

Blogger is very simple and user-friendly. There is a reason they are the most popular: it’s extremely easy to set up a blog and write posts. They also have a lot of functionality.

WordPress

Overview

WordPress is a little more complicated, and it seems like you can do more with the additional complication. They also have a very user-friendly interface and simple layout. WordPress has a larger base of fans who have created many blog layouts that are free to download. Because of this, WordPress’s Free Layouts are much nicer, stylish, better.

Blogger

Remote Blog

Unfortunately, if you want to put your website on a remote server (any other website besides “*.blogspot.com”), you lose almost all of your functionality. You don’t even get a Category Roll. The Categories listed on the right side of this blog is done manually. (The post count is also done manually).

WordPress

Remote Blog

Fortunately, WordPress.org supplies you with a free download of WordPress, and easy installation instructions. In 5 minutes, you have a new, stylish and functional blog hosted on your PHP website. They have a lot of functionality, and each free blog layout has different amount of functionality. You could probably spend the rest of your life trying out different blog layouts. If you are a PHP programmer, it is very easy to sink into the code and make lots of changes to the functionality. From making the categories display alphabetically, by ID, etc.

I would definitely recommend WordPress over Blogger for advanced users who are looking to host their blog on their website.

Blogging For Life,
-Ashton Sanders

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You have found the semi-coherent ramblings of Ashton Sanders: a website designer, developer and webmaster. This is primarily Ashton's place to save notes about techniques and things that he learns in his never-ending conquest of the internet. Hopefully it's coherent enough to be useful to you too.

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